Dynamics 365 Customer Engagement Plan

Dynamics 365

Capabilities

Underlying services

Audience

Commercial

Type

Suite

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What this plan gives you 7 capabilities

Email & collaboration

Forms Surveys, quizzes and polls.
Teams (chat & meetings) Microsoft Teams chat, meetings and channels.

Files & content

Office for the web Word, Excel and PowerPoint in the browser.
SharePoint & OneDrive Intranet, team sites and personal file storage.

Office apps

Project Project planning and portfolio management.

Analytics & automation

Dataverse The data platform behind Power Platform.

Business applications (Dynamics 365)

Dynamics 365 (business applications) Dynamics 365 business apps — Sales, Service, Finance, Business Central and related.

Show the 22 underlying service plans (Microsoft's raw identifiers)

Service (friendly)	Internal name	Capability
Common Data Service	DYN365_CDS_GUIDES	Dataverse
Dynamics 365 Customer Engagement Plan	DYN365_ENTERPRISE_P1	Dynamics 365 (business applications)
Dynamics 365 Customer Service Insights for CE Plan	D365_CSI_EMBED_CE	Dynamics 365 (business applications)
Dynamics 365 for Field Service	DYN365_ENTERPRISE_FIELD_SERVICE	Dynamics 365 (business applications)
Dynamics 365 Guides	GUIDES	Dynamics 365 (business applications)
Dynamics 365 Project Operations	D365_ProjectOperations	Dynamics 365 (business applications)
Dynamics 365 Project Operations CDS	D365_ProjectOperationsCDS	Dynamics 365 (business applications)
Dynamics 365 Remote Assist	MICROSOFT_REMOTE_ASSIST	Dynamics 365 (business applications)
Exchange Foundation	EXCHANGE_S_FOUNDATION	—
Microsoft Dynamics 365 Customer Voice for Customer Engagement Plan	Forms_Pro_CE	Forms
Microsoft Teams	TEAMS1	Teams (chat & meetings)
Office for the Web	SHAREPOINTWAC	Office for the web
Power Apps for Dynamics 365	POWERAPPS_DYN_P2	—
Power Apps for Guides	POWERAPPS_GUIDES	Dynamics 365 (business applications)
Power Automate for Dynamics 365	FLOW_DYN_APPS	Dynamics 365 (business applications)
Power Automate for Dynamics 365	FLOW_DYN_P2	—
Power Pages Internal User	Power_Pages_Internal_User	—
Project for Project Operations	PROJECT_FOR_PROJECT_OPERATIONS	—
Project Online Desktop Client	PROJECT_CLIENT_SUBSCRIPTION	Project
Project Online Service	SHAREPOINT_PROJECT	Project
SharePoint (Plan 2)	SHAREPOINTENTERPRISE	SharePoint & OneDrive
SHAREPOINT ONLINE (PLAN 2)	NBENTERPRISE	SharePoint & OneDrive